Exceleron Sports :: Screen Printing and Embroidery :: 888.317.8902

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Turnaround Time
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Standard Delivery Ships
RUSH Delivery Ships*

*rush charges added.


Product Questions
What do you offer for blank products ?
We offer blank brand name goods in hundreds of styles and price ranges to accommodate any need.  We have other products that are not listed online that may be more specialized.  If you need something decorated, but cannot find the product online, please call to inquire.  We can most likely find it for you!
How does the order process work ?
Once an order is placed it is review by our highly trained staff members for accuracy.  If we feel corrections or improvements can or should be made, we will certainly recommend them to you.  Once your order is placed we will require either a 50% deposit or payment in full depending on your account status.  
What types of decoration do you use ?
We decorate our products with the highest quality silk screen printing inks, embroidery threads, vinyl, heat transfer papers, and tackle twill material that is available to us.  Your orders are Shipped / Delivered right to your door.  We ship regularly with UPS.
Pricing Questions
How competitive are your prices ?
Exceleron Sports competes nationally with some of the highest ranked companies in the country.  We have found that our pricing is often 5% and up to 30% lower than other suppliers that may be local to you or on the internet.  With Exceleron Sports, we include all the costs up front.  There are no hidden or surprise charges.
How can I get a price quote ?
You can get a price quote in multiple ways.  The fastest and easiest way is generally to price out a particular item online either on the item detail pages or at the Online Design Center.  If you're having trouble, or dedicated staff would be more than willing to generate a price quote for you, especially if its a little more on the complicated side.  Price quotes online will update instantly for you to compare different options.
Minimum Order Questions
What is your minimum order ?
Exceleron Sports has a few minimums in place, depending on the type of item.  Most orders have a minimum of 24 pieces (shirts, hats, textiles), however there are some special products that have lower minimums as low as 6 pieces (briefcases, for example). Alternatively, there are some promotional products (pens, mugs, etc) that have minimums in the 100's of pieces range. Generally, the lower the cost per pieces, the higher the minimum can be. A pen that costs $0.13 per pen will most likely have a minimum order over 100 pieces whereas a briefcase that is $50.00 per briefcase may have a minimum of only 6 pieces. An average total order cost is usually around $200 - $400 per order. Please inquire about your specific order for the minimum on that item.
Turnaround Time Questions
What is your turn around time for standard orders ?
For most orders, or standard production time needed is at least 14 days (plus shipping time).  Some orders can take longer depending on the decoration process you elect to use. For example, tackle twill orders generally take between 4 and 8 weeks depending on the complexity. If you need a guaranteed ship date, we offer guaranteed delivery for a small additional charge.
Do you accept Rush Orders ?
Absolutely!  7 Day (plus shipping time) rush orders are almost always available for tee shirts.  We also offer a SUPER RUSH service most of the year (not during busy seasons) which will accommodate deadlines shorter than 7 days (plus shipping time).  For SUPER RUSH delivery, please call to inquire about the status of our production department.  Rush orders and Super Rush orders will incur extra charges that are based on our current production schedule.
Are your turn around times quoted in real days or business days ?
Every order is quoted in real days and not business days.  The only exception is National Holidays. Also, please be sure to incorporate shipping times into your timeframe which are not quoted.
Our Guarantee
Do you offer a guarantee ?
Exceleron Sports combines the dedication of hard working staff reviewing each order along with the complexity of state of the art computer systems that insures the highest accuracy in your order.  If you have a defective product, we will gladly replace the items as long as you provide us with the defective product so we can evaluate it to help better our future business.
Payment Questions
What payment methods do you accept ?
We accept the following payment options:
Credit or Debit Card - Payments are securely transmitted using Secure Socket Layer (SSL) technology or can be done over the phone with our dedicated customer service staff.  Visa, MasterCard and Diners Club Cards are all accepted at no additional cost to you. American Express and Discover cards are also accepted, however a fee of 2.9% + $0.30 is added for payments from these sources.
Check - If you prefer to mail in a check, you may do so as well, however, your order cannot be processed and will remain ON HOLD until the check has cleared. Please call (888) 317-8902 for details.
Purchase Order - Exceleron Sports offers payment via Purchase Orders as a convenience exclusively for qualified institutions, such as universities, government entities, and large corporations with established PO systems. You may checkout using the purchase order option but we must receive your PO via fax before we can begin processing your order. Generally using a purchase order will disqualify your organization from many of our cost savings programs - i.e. most free shipping programs are excluded when using purchase orders.

If you have any questions or concerns, please contact us at (888) 317-8902 or Sales@ExceleronSports.com
Service Coverage Areas
Where does your coverage area extend to ?
Exceleron Sports proudly services all of the United States and Canada.  Please note, however, that shipping to Alaska, Hawaii, and Canadian provinces is more expensive then shipping to the 48 continental states.
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